2131 Sr Business Analyst - Salesforce / Enterprsie Platforms

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Opis

Position: Senior Business Analyst (Salesforce / Enterprise Platforms) Location: Fully Remote (APAC Region) Contract Type: Full-time, Permanent Time Zone Alignment: Asia-Pacific (APAC) Business Hours 🧭 About Inallmedia.com Inallmedia.com is a global technology and design firm focused on building impactful digital solutions through remote, distributed teams. We partner with international clients across industries, providing long-term technical expertise, product innovation, and team augmentation. 🚀 Project Overview You will join a large enterprise ecosystem initiative focused on modernizing and optimizing customer service and support operations through the Salesforce platform (primarily Service Cloud). The primary objective of this role is to bridge the gap between business stakeholders and technical execution teams, turning strategic visions into actionable technical delivery. You will ensure that all delivered software, integrations, and configurations directly support core business goals across the APAC region. 🔍 Key Responsibilities Requirements Elicitation & Analysis: Elicit, analyze, and document complex business requirements through stakeholder interviews, process observation, and interactive workshops. Translate high-level business needs into detailed user stories, functional specifications, and Business Requirements Documents (BRDs). Workflow & Rule Definition: Define business rules, measurable success metrics, and explicit acceptance criteria for automated and AI-enab

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