Junior IT Technician

Job Description: […] are hiring for a Junior IT Technician to provide day-to-day technical support across the business, ensuring the effective operation of IT systems and equipment.

include managing helpdesk requests, troubleshooting technical issues, administering user accounts and supporting IT projects. Working closely with the wider IT team, the role will contribute to maintaining reliable IT services across multiple sites. The Role: Responsible for managing the Helpdesk, resolve tickets or investigate and gather further information to pass on to secondary support engineers.

Administer user accounts in Active Directory and Azure Active Directory. Ensure all new starters have IT equipment and accounts ready for day one. Process leavers ensuring data is archived and accounts are shut down.

Assist other team members in IT projects where required. Deploy and configure mobile devices where required. Assist with administration of backup tape rotation.

Deploy standard software to the company devices as required. Support end-point-protection solution and identify and assist in resolving detected issues. Perform additional IT related tasks as required based on training and experience.

Consider the health and safety, environmental and energy impact of all activities. Support the Company’s compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 by following company policy and best practice. Once suitably