Associate Systems Administrator

Analityka rynku

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Opis

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!" We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges. Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way. THE OPPORTUNITY Join Iron Bow’s five-person service desk team supporting approximately 800 employees, where you’ll combine hands-on technical support with account administration, workstation deployment, and opportunities to develop your systems administration skills. You’ll help employees stay productive while expanding your knowledge through practical experience and collaboration with our systems and network teams. HOW YOU'LL MAKE AN IMPACT Take ownership of employee support requests received through walk-ins, phone, email, and the ServiceNow portal, keeping users informed from initial contact through resolution. Troubleshoot Windows 11, Microsoft 365 applications, BitLocker, workstation hardware, peripherals, and everyday business applications. Resolve initial requests and basic escalations, partnering with systems and network teams on more complex issues. Manage employee account onboarding, changes, and offboarding across Active Directory, Microsoft Entra ID, Microso

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