Network Engineer II – Operations

Join us in bringing joy to customer experience. […] is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Network Engineer II – Operations About […] […] is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, […] has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

[…] provides businesses with cloud contact center software that is reliable, secure, compliant, and scalable — designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. The Role To complement our rapid growth, we are sourcing a Network Engineer II to operate in a 24/7 Software-as-a-Service (SaaS) environment, taking ownership of complex LAN infrastructure initiatives and driving operational excellence across Cisco Nexus, Palo Alto, and F5 platforms. You will lead projects, own end-to-end troubleshooting, drive automation strategy, and provide technical leadership during incidents — w