CRM Product Manager

Benefits of joining us: • Performance related pay; • Salary increment; • 2% Medical Allowance

• Develop and enhance ZingKey’s CRM platform with a strong focus on B2B sales workflows and sales operations. • Build CRM capabilities across the full sales cycle, from lead capture and qualification to opportunity management, pipeline progression and deal closure. • Define how key CRM objects such as Leads, Accounts, Contacts, Opportunities and Activities work together across different sales scenarios. • Design solutions for pipeline management, customer follow-ups, tasks and reminders, quotations, approvals, sales forecasting and workflow automation. • Work directly with customers, Sales and Implementation teams to understand how businesses manage their sales processes and translate common needs into scalable CRM features. • Develop customer engagement capabilities across Email, Whats

App Business, Telephony and Web Forms, together with the required CRM integrations. • Build sales dashboards, pipeline analytics, conversion funnels and forecasting capabilities that help sales teams and managers track performance and make better decisions. • Identify practical applications of AI across the sales journey, such as Lead Scoring, conversation summaries, sales recommendations, automated follow-ups and AI Sales Assistants.

• Produce PRDs, user stories, workflows and prototypes, and work closely with UI/UX, Engineering and QA through development, testing and release. Require