Team Lead - Platform Monitoring Engineer

Team Lead - Platform Monitoring Engineer We are seeking an experienced, hands-on Team Lead to shape the future of platform observability and proactive customer monitoring. This is a high-impact technical role for someone who thrives at the intersection of platform reliability, incident response, and customer obsession. The successful candidate will balance technical depth with people leadership: driving monitoring solutions, alerting mechanisms, and customer-focused incident detection tools, and raising the bar of the engineers around them.

You will partner closely with cross-functional engineering teams to investigate and resolve incidents, drive root cause analyses, and champion solutions that improve customer reliability and stability of the […] Platform. The Impact You Will Have Technical Leadership Lead platform incident investigation, coordinating cross-functional teams through rapid detection, mitigation, and resolution to minimize customer impact. Conduct thorough post-incident root cause analysis across infrastructure, services, and cloud providers to identify systemic patterns and prevent future occurrences.

Guide the design and implementation of customer-focused alerting pipelines and end-to-end observability workflows that expand detection coverage and reduce mean time to detection. Build automation tools, establish reusable monitoring patterns, and resolve reliability gaps that directly impact customer experience. Participate in and help structure the on-c