JR. IT HELPDESK

We are looking for a Junior helpdesk engineer. The person applying for this role should be a team player but also be able to work on their own initiative. Our working hours are 8:30am UK to 5:30pm UK with an hour lunch break; our client's environment and up-time being of critical importance.

The technologies we use and support are varied, and thus we are looking for a person that can absorb information and learn new things quickly.

The successful candidate will have knowledge and skills in some of the following areas:

• Microsoft Windows 10 & 11 administration and troubleshooting
• Microsoft 365 (Office, Outlook, Teams, OneDrive) support and administration
• Active Directory user management (password resets, account creation, permissions, group membership)
• Basic Microsoft Exchange and Microsoft 365 administration
• Windows Server fundamentals
• Azure Active Directory / Microsoft Entra ID basics
• Desktop application support including Microsoft Office and Adobe Acrobat
• Malware, antivirus and endpoint security troubleshooting
• Remote support using remote access software
• Basic TCP/IP networking, LAN/WAN, Wi-Fi troubleshooting and printer support
• Apple macOS and iPhone/iPad user support
• Hardware diagnostics, upgrades and peripheral installation
• Customer service and ticket management
• Documentation and knowledge base creation

Provide first-line technical support to users via phone, email and remote support tools. Diagnose