IT Specialist - Services Improvements

Essa posição é para atuar presencialmente em Contagem, MG.

You will work as part of the Global Digital Workplace organization, partnering with regional and global IT teams, infrastructure engineers, service management professionals, project managers, vendors, and business stakeholders. This role focuses on driving continuous improvement initiatives that enhance the quality, efficiency, and adoption of Digital Workplace services across Wabtec.

Digital Workplace services are critical to employee productivity and business operations. In this role, you will identify opportunities to improve services, standardize operational processes, optimize workflows, support transformation initiatives, and lead infrastructure-related projects. Your contributions will help increase service quality, operational efficiency, customer satisfaction, and scalability across global operations.

• Bachelor degree in Information Technology, Computer Science, Engineering, or related field.
• Proven experience in a role focused on IT service improvement, IT operations, infrastructure projects, or Digital Workplace services.ITIL V4 Certification.
• Knowledge of COBIT governance framework.
• Strong technical understanding of IT Infrastructure, including end-user computing, collaboration technologies, networking, cloud services, and service management processes.
• Experience creating, improving, documenting, and governing