Product Support Engineer

Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, […] was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs.

Today, […] delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat.

And crafted with the passion that nourishes body and soul.

Unwilling to stop there, […] is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you’ve found the right job posting.

The […] Product Support Team plays a crucial role as the initial responders to customer-related issues, coordinating efforts among various teams and ensuring stakeholders stay updated. They take charge of the Incident Management process, emphasizing the importance of learning from any system outages or disruptions.

We are looking for a Product Support Engineer with solid analytical and problem-solving skills, capable of communicating effectively with tech and business areas, along with having a strong level of technical background in technical troubleshooting and run database SQL queries.

The Product Support Engineer owns the tracking of any incident that may impact our systems. They are also responsible for calculating a