Senior AI Solution Architect – Enterprise Automation

Transform enterprise IT support with intelligent architecture — design AI-driven solutions that automate, scale, and elevate the helpdesk experience. Krakow-based opportunity with a hybrid work model, including up to 3 remote days per week. As a Senior AI Solution Architect , you will be working for our client on a strategic global transformation initiative focused on modernising the IT Helpdesk experience through AI-driven support, automation, and intelligent task execution.

You will shape the technical direction of the programme, designing secure, scalable, and maintainable solutions in collaboration with delivery, engineering, AI, and business teams. Your main responsibilities: Own the end-to-end solution architecture for programme workstreams. Translate business objectives and requirements into scalable technical designs.

Produce and maintain high-level and low-level architecture documentation. Design and govern AI-enabled solutions using RAG, vector databases, knowledge graphs, LLM orchestration, agentic AI frameworks, MCP integrations, and AI security controls. Define integration, API, event-driven, and orchestration patterns across enterprise platforms, knowledge sources, automation platforms, and future channels.

Establish architectural standards, design principles, and governance practices. Support decisions related to cloud hosting, containers, identity management, authentication, monitoring, auditability, and security. Act as the technical bridge between business,