Cloud Security Operations Engineer

We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! […] is the AI-powered retention engine behind the world’s most customer-centric companies.

The […] CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust […]’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role: We’re looking for a full-time Cloud Security Operations Engineer to join our Security team reporting to the Senior Manager, AI Response & Threat. This role is a remote role based in Mexico. In this role, you’ll play a key role in strengthening our cloud detection and response practice by defending multi-cloud environments, building cloud detection coverage, leading incident investigations, and developing the tooling and processes that make the team more effective.

This is a great opportunity for someone who thrives in a complex enterprise environment and enjoys working cross-functionally with teams like engineering and technical and non-technical stakeholders. The ideal candidate brings strong skills in cloud security operations, incident response, and SIEM detection engineering. What You'll Do: Triage and investigate alerts end-to-end across