ServiceNow Consultant

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Opis

Temus is a Temasek-backed consulting firm providing digital transformation solutions for the private and public sectors. We aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI. Role Overview We are seeking a ServiceNow Technical Consultant to support the design, configuration, and implementation of ServiceNow solutions, with a primary focus on Customer Service Management (CSM) and Field Service Management (FSM). The role involves hands-on development, integration work, and active contribution to client workshops and solutioning sessions. Experience across other enterprise domains (HRSD, GRC/IRM, ITSM, ITOM, SPM) is a strong plus. Key Responsibilities Implement and configure ServiceNow CSM and FSM solutions, including case management, the Customer Service portal/Service Operations Workspace, work order management, dispatch, scheduling, and agent mobility. Configure CSM/FSM building blocks such as accounts, contacts, entitlements, SLAs, assignment and dispatch rules, and geolocation-based work assignment. Develop custom applications and workflows using ServiceNow Studio, Flow Designer, and scripting (Client Scripts, Business Rules, Script Includes). Participate in requirement-gathering sessions and translate business needs into technical specifications, favouring out-of-the-box ca

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