IT Change and Incident Manager, Banking, 45k

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Opis

A leading bank is looking for an IT Manager to drive IT change, incident and problem management, enhancing governance, stability. Key Responsibilities Drive and chair IT Change Management meetings to review, evaluate, prioritize, and authorize change requests. Assess and approve change submissions, while coordinating Change Advisory Board (CAB) meetings for significant or high-risk changes. Track the progress of all change activities, ensuring timely implementation, closure, and follow-up of outstanding issues. Develop and deliver regular management reports, dashboards, and KPI updates to stakeholders, highlighting service performance, risks, and key initiatives. Maintain and enhance change management standards, procedures, guidelines, and supporting documentation. Deliver user awareness sessions and training to promote adherence to change management processes and controls. Manage the end-to-end Incident and Problem Management processes, ensuring incidents are handled, escalated, resolved, and closed in accordance with established governance standards. Facilitate periodic Incident and Problem Review meetings with relevant technology teams to identify root causes, lessons learned, and preventive measures. Continuously review and update incident and problem management policies to support operational effectiveness and evolving business needs. Requirements Degree holder in Information Technology, Computer Science, Information Systems, or a related discipline. At least 5 years of

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