Technical Support Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries.

Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. ISI Software, part of the Fullsteam organization, is a leading provider of business management and billing software solutions for the fast lube industry , which focuses on quick oil changes, maintenance services, and related automotive services.

ISI's software is specifically designed to address the unique needs of businesses, helping streamline operations, increase efficiency, and improve customer service. Job Summary: The position is responsible for providing timely, friendly and accurate technical assistance to customers. Acting as a customer advocate, you will provide remote support for computer hardware, software, and networking components in the industry.

include diagnosing and resolving problems, responding to customer inquiries via phone and written communication