Digital Customer Success Specialist

The driving force behind our success has always been the people of Aspen

Tech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role As a Digital Customer Success Specialist, you will help scale Customer Success across a broad customer portfolio through data-informed insight, digital engagement and disciplined execution. You will support adoption, value realisation, customer health and renewal readiness through repeatable digital Customer Success motions. This is a broad role rather than one limited to a single current workstream, and it offers opportunities to work with account teams, cross-functional stakeholders and leadership as Digital Customer Success priorities evolve.

Your Impact Customer health and renewal readiness: Analyse customer information to identify adoption opportunities, account-health concerns, churn or attrition risks and practical next actions. Scalable Customer Success: Translate core CSM practices into structured digital programmes that support customers beyond dedicated one-to-one coverage. Proactive digital engagement: Use approved customer data and system-driven signals