Lead Technical Success Manager

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior.

With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle. Black Duck, a Leader in the Gartner Magic Quadrant for Application Security Testing, is hiring a Lead Technical Success Manager (TSM) to drive adoption and prove the value of our solutions across our enterprise customers. TSMs are hands-on technologists who configure and tune our solutions and show measurable software risk reduction to customer security, engineering, and executive teams.

The Role Your job is to drive adoption and prove value. You work closely with the account team to drive renewals and delight customers. You do the technical work yourself, including problems without a known answer.

You partner with a Customer Success Engineer (CSE) when the work requires custom code, CI/CD or API integration builds, or architecture judgment specific to the customer's environment. What You'll Do Technical ownership Drive adoption across customer development teams after onboarding, expanding coverage to new