Application Support Specialist

Job Description The Role The Application Support Specialist provides technical and functional support for software applications and integrations, including (but not limited to) Legal Applications, JIRA, Confluence and GitHub across the organisation.

ensures smooth operation, timely issue resolution within agreed SLAs, and ongoing enhancement of supported systems.

involves close collaboration with developers, product managers, service desk teams and end-users to deliver a reliable and high-quality application experience. Key

Provide direct support for software applications by troubleshooting and resolving user enquiries. Monitor application performance and ensure systems are running optimally. Work closely with software developers, system administrators and end-users to facilitate smooth operations and implement improvements.

Maintain SOPs, user guides and application performance metrics. Conduct training sessions for users to enhance understanding of software applications and best practices. Identify and recommend system improvements, optimisations and enhancements.

Knowledge, Skills and Behaviours Essential Degree in Computer Science, Information Technology or a related discipline, or equivalent knowledge gained through substantial experience in application support or development. Understanding of operating systems, databases and application architectures. Experience using ITSM tools (e.g.

JIRA) and version control platforms (e.g. GitHub).