Middle Support Engineer

[…] is looking for a talented Middle Support Engineer to join our team! Our client is one of Europe's fastest-growing mobile companies with 6 million active customers, 1,000 employees worldwide, and operations in five countries. The client is using the mobile virtual network operator business model.

User requests management: fix the data to resolve a problem for specific customers Incident management: handling customer complaints, P1,P2,P3. Root Cause analysis Problem management (highlight issues which appear often) Jira bug/task creation System improvements advising Hands on Alerting/Monitoring; review and improve existing alerting Creating and updating documentation (business flow and how things are working under the hood) Cross team (tech/business) communication Post-incident analysis (Report preparation, script creation for affected data issue resolving) Data quality check (fixing data inconsistency/discrepancy)

2+ years of experience working with incidents/customer support Strong experience in writing complex SQL queries Skills in reading logs, making root cause analysis (App

Insights, Kusto Query Language) Good level of written and spoken English Goals: Resolving tickets raised by customers quickly, within maximum 2 business days Reducing alerts amount Improving service quality by increasing monitoring time Speed up issue investigation Share information in the team Improve daily support activities Would be a plus: MS CRM / MS CRM Web serv