Product Support Analyst

About Us At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools. The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater.

We are a production’s best ally every step of the way. #OneCastOne

Effectively communicate with a diverse set of customers, delivering clear instructions and expert technical support. Provide specialized technical support to customers using Cast & Crew's digital solutions, resolving complex issues or questions encountered while using the products. Lead and guide the modification of configurations of digital solutions per customer requests, ensuring customized solutions meet specific client needs.

Build and maintain strong, long-lasting relationships with customers by providing expert and timely support, ensuring customer satisfaction. Supervise and manage the support queue, logging and promptly addressing incoming customer/product support calls and emails with effective solutions. Oversee and address customer requests, including adding, changing, or supporting cus