Analytics Engineer

DataCandy powers gift card and loyalty programmes for thousands of merchants across North America. Every activation, redemption and top-up provides valuable insight into how our clients are performing and growing.

We are looking for an Analytics Engineer to bring that data together and transform it into trusted, actionable insights that support our Customer Success and Account Management teams.

This is a hands-on, build role, where you will help establish and own DataCandy’s customer data foundation. You will centralise product, client, commercial and lifecycle data in Databricks, develop consistent business metrics, and surface meaningful insights through Salesforce to help teams identify opportunities, risks and priorities.

• Build and maintain reliable data pipelines and models across Salesforce, transaction, product, onboarding, renewal, pricing and support data.
• Develop and maintain a governed Client 360 view connecting accounts, locations, products, commercial terms, adoption and revenue performance.
• Define and document trusted metrics for GRR, NRR, churn, client health, time-to-value and renewal risk.
• Develop automated client health scoring and renewal-risk triggers across the customer portfolio.
• Surface clear, actionable client insights in Salesforce to support Customer Success and Account Management teams.
• Prepare governed, high-quality datasets to support AI and agentic workflows.

2–4+ years of exp