Endpoint Engineer, 1

Job Title Endpoint Engineer, 1 Job Description Endpoint Engineer, 1 is responsible for deploying, maintaining, and troubleshooting a range of enterprise endpoints and desktop technologies. This role supports internal People Inc. employees by ensuring a seamless, efficient, and enjoyable end-user technology experience.

The analyst works across platforms to implement best practices in system configuration, security, and performance, while also serving as a key point of contact for escalated technical issues. Key

• Provide L3 desktop support with effective and timely troubleshooting of complex issues in macOS and Windows OS, that can be related to (but not limited to): ■ Networking and security ■ OS migration, provisioning, and deployment ■ Software deployment, packaging, and installation ■ Hardware based issues ■ Virtual environments ● Generate custom application packages, automations and deployments. ● Assist in operating system and third-party patch management to ensure compliance with security standards. ● Continuously monitor the environment for issues, adoption rates, non-compliance, and generate detailed reports to share insights and findings. ● Manage certificate securities, including encryption and decryption, and privileged access management. ● Use IaC tools such as Terraform to define, deploy, and manage configuration for Jamf Pro, Microsoft Intune, and other endpoint solutions via version-controlled, repeatable automation—improving consistency, audi