Business Service Desk Specialist (German Speaking)

Strength. Care. Growth Did you know that A1 Bulgaria is working on international projects as well?

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers. State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience. You’ll know A1 Bulgaria is the right place for you if you are driven by: Opportunities to learn and build your career.

Meaningful work in a stable and fast-paced company. Diversity of people, projects, and platforms. A supportive, fun, and inspiring place to work.

Would you like to join us? Business Service Desk is a newly established team at A1 that will provide high-quality technical support to corporate customers in an international environment. We are looking for motivated Service Desk Specialists who will serve as the first point of contact for incidents and service requests, support customers in their daily operations, and contribute to maintaining a high standard of service delivery.

Your daily routine would include: Receiving, registering, and handling incidents and service requests via phone, email, and ticketing systems. Analyzing, categorizing, and prioritizing requests in accordance with agreed Service Level Agreements (SLAs). Performing initial troubleshooting and resolving incidents at 1st and 2nd level support.

Documenting and tra