Sr. Support Specialist

At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems.

To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit h1.com to learn more about us.

As part of H1’s hiring process, all candidates are required to participate in an in-person final interview. Depending on your location, this may require travel.

As a Senior Support Specialist, you will be the most senior on our Support team and the go-to expert for our most complex customer issues. You will own escalations, lead projects across teams, and mentor other members of the team. You will work with very little direction, set your own priorities, and help shape how Support works at H1.

Own complex, escalated issues from start to finish, and escalate appropriately when needed.

Receive, answer, solve, or route tickets in Zendesk, working closely with Customer Success, Data, Engineering, and Product.

Construct and execute plans to identify, escalate, and remediate operational challenges.

Drive Jira escalations with Engineering and Product; replicate and validate bugs for proper categorization.

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