Application Support Analyst

We are looking for a Application Support Analyst to join our team in Ann Arbor! In this role you will provide product support to external and internal clients that will encompass both functional and technical aspects of our IP products Foundation IP, Memotech and Inprotech. You will collaborate closely with end-users, IT teams, and vendors to effectively support technical challenges, provide guidance, and maintain a high level of customer satisfaction.

We would love to speak with you if you’re tech savvy with great troubleshooting and customer support skills! About You – experience, education, skills, and accomplishments Bachelor's degree or equivalent work experience in a customer care environment 2+ years of experience in a technical support or customer service role It would be great if you also had . .

. Oracle or SQL Server knowledge Proficiency in Microsoft Office Experience with Web Servers configuration, SQL queries and IIS What will you be doing in this role? Act as first point of contact for technical assistance via phone, e-mail, chat, or customer service systems.

Efficiently resolve customer inquiries and requests related to products and services in a professional, accurate, courteous, and timely manner using various communication channels (phone, email, chat) Escalate more technical and unique issues to senior staff and ensures appropriate communication with customers. Gather information from users to accurately diagnose and understand technical issues, documentin