Big Data Support Engineer

Up to 4 years of IT experience. Strong analytical and problem-solving skills, with hands-on experience in a Production Support environment. Good knowledge of SQL and Unix Shell Scripting.

Experience in Incident Management, Problem Management, and Service Outage Management would be an added advantage. Excellent communication and articulation skills. Familiarity with Teradata or Hadoop.

Knowledge of any job scheduling tool (e.g., Control-M, Autosys, or similar tools). Roles &

Troubleshoot batch failures and production issues, identify root causes, and take necessary actions to minimize SLA impacts. Perform Root Cause Analysis (RCA) on internal and external data, processes, and applications to address business requirements and identify improvement opportunities. Provide operational support and ensure application Service Level Indicators (SLIs) are met.

Proactively identify opportunities for preventive maintenance to minimize recurring incidents and improve system stability. Respond promptly to queries and requests raised by various business units. Provide timely updates to business stakeholders regarding incident status, progress, issues, and resolutions.

Participate in Disaster Recovery (DR) and Business Continuity Planning (BCP) exercises.