Application Support Specialist (L2)

Role Overview Join beqom - where tech meets impact beqom is a high-growth B2B SaaS company powered by Intentional AI that provides industry-leading tools for pay equity and transparency, compensation, and performance management. Trusted by leading global enterprises, beqom empowers HR leaders to make smarter, compliant pay decisions that win and keep top talent. Role Overview We are looking for a highly skilled and solution-driven Application Support Specialist (L2) to join our technical support team.

In this role, you will handle complex technical incidents escalated from our L1 Service Desk Engineering team, ensuring rapid service restoration and long-term service reliability. Beyond resolving issues, your mission is to identify root causes, implement permanent fixes, and actively contribute to our “Zero Repeat” principle - ensuring issues do not occur again. What you'll be doing Incident Analysis & Resolution Investigate escalated incidents using logs, SQL queries, and diagnostic tools.

Provide effective workarounds to restore service quickly. Develop permanent fixes and implement improvements to prevent recurrence. Root Cause & Problem Management Identify underlying problems behind recurring incidents.

Conduct and document structured RCAs for critical or repeated issues. Manage the lifecycle of problems until permanent resolution is achieved. Collaboration & Escalation Work closely with System Support Managers, DBAs, and L3/L4 teams.

Prepare clear and detailed technical e