Helpdesk Engineer (Asset Mgmt Floor)

Position Summary We are seeking an experienced and proactive Helpdesk / Desktop Support Engineer to provide dedicated, white-glove technical support for the Asset Management & Investment Floor of our insurance firm. This role requires high-touch service delivery, rapid issue resolution, and a solid technical foundation across hardware, operating systems, financial market data applications, and network connectivity. The ideal candidate thrives in time-sensitive portfolio management and investment operations environments, ensuring maximum system uptime, regulatory compliance, and seamless daily operational execution.

The Role Insurance Front-Office Support: Deliver white-glove technical support to Portfolio Managers, Investment Analysts, Traders, Actuaries, and Senior Executives across the insurance asset management floor. Incident & Request Management: Receive, prioritize, log, and resolve Tier 1 and Tier 2 incidents via phone, chat, ticketing system, and hands-on desk-side assistance. Market Data & Investment App Support: Troubleshoot, install, and configure market data terminals and financial software (e.g., Bloomberg Professional, FactSet, Refinitiv Eikon/Workspace, Morningstar, Order Management Systems).

Hardware & Desktop Provisioning: Set up, configure, deploy, and maintain desktop PCs, multi-monitor trading/analytics setups, laptops, docking stations, IP phones, and mobile devices (iOS/Android). OS & Application Troubleshooting: Diagnose issues across Windows 10/11, mac