Junior IT Support (Helpdesk, Kowloon Bay)

Handle user enquiries via phone, email, and online platforms Troubleshoot and resolve common hardware, software, and application issues Track and update support tickets through an issue tracking system Assess and prioritize issues based on business impact and urgency Follow up with users and provide regular progress updates Provide system administration support, including user access rights and new user setup Provide on-site technical support and perform outdoor duties across various sites as required Collaborate with internal IT, development, and business teams Perform other tasks as assigned by supervisor

Higher diploma or equivalent in Computer Science, IT, or related discipline At least 1 year of IT Helpdesk or Technical Support experience Hands-on experience in diagnosing and resolving hardware, software, application, and production database issues Experience with issue tracking systems (e.g. Jira, Azure DevOps) Strong communication and interpersonal skills If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to [email] For more job opportunity, please visit our website: [link] The personal information is collected strictly for recruitment purpose only.