Associate Applications Engineer

Job Description Our clients need their systems to be reliable, secure, and available. As an Applications Engineer, you will help ensure that their applications and hosting environments run smoothly. You will act as a bridge between our clients, technology, and engineering teams.

You will understand client requirements, configure and deploy applications, troubleshoot technical issues, and support production environments. This role is not limited to application support. It requires a combination of application support, troubleshooting, deployment, infrastructure knowledge, database skills, and basic coding/scripting knowledge.

You will work with different technical teams to identify problems, implement solutions, automate repetitive tasks, and continuously improve application reliability. What You'll Do Application Setup and Deployment Install, configure, and deploy applications on servers and application services. Support application releases, code deployments, and environment setup.

Handle client requests such as certificate installations, new sites, site updates, overwrites, and vanity URLs. Perform functional and integration testing before releases. Support application configuration and environment-related changes.

Troubleshooting and Production Support Investigate and resolve application errors, access issues, and performance problems. Analyze application and server logs to identify root causes. Monitor applications and servers and respond to production incidents.

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