Network Operations Manager

[…] partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.

Effortless is looking for a Network Operations Manager who is an excellent leader and engineer. This is a player-coach role: you will lead our network engineering team while remaining one of the company's top escalation and design resources for enterprise, high-availability, multi-platform networks.

You will own the health, security, and continuous improvement of the networks we manage for our customers and within our own Switch data center infrastructure. We expect you to be proactive: you will not wait for tickets. You and your team will regularly review client environments, find risk, capacity, and performance gaps before they become outages, and bring clear, cost-effective recommendations to our customers and Service Delivery Teams.

The ideal candidate has served as a Senior Network Engineer, has the technical depth to earn the respect of senior engineers, and has the leadership skills to develop them. You set a high standard, communicate clearly, take ownership, and care about the customer experience.

• Reports to: President
• Direct reports: Network Engineers and Senior Network Engineers
• Location: Remote w