Technical Business Analyst

At Intergo Telecom, we build the future of connectivity. Our mission is to make communication simple and available to businesses and individuals by building, operating and acquiring businesses in the telecom space that connect the world, making everyone feel like a local. Our CPaaS platform gives businesses the APIs and cloud services they need for voice, SMS, WhatsApp and omnichannel messaging.

We’re looking for a Technical Business Analyst to turn our product vision into clear, testable requirements across our portal, back office, billing and APIs, and to own documentation of R&D projects and new features from idea to release. If you enjoy bridging product, business and engineering, we’d love to hear from you.

What you’ll do

• Gather requirements from stakeholders and customers via interviews, workshops and ticket analysis
• Write ready-to-build epics, user stories and acceptance criteria; sketch wireframes to settle flows and edge cases
• Model processes, journeys, systems and data (BPMN, sequence, state, ER) and run gap and impact analysis
• Break initiatives into prioritised backlog items (RICE, value vs effort) across several products, flagging shared dependencies and conflicts
• Balance requests from multiple Product Managers and keep stakeholders informed on status and trade-offs

APIs, data and metrics

Define and review REST API contracts (payloads, error codes, webhooks, idempotency) and test them in Postman Map data and document integrations with carriers, PortaOne, Meta