Site Reliability Engineer (Production Support)

Client introduction Our client is an established fintech headquartered in Singapore, operating across cross-border payments and foreign exchange. As the business continues to scale, they are strengthening the reliability and production support function that keeps their live platforms stable. This is a newly created Site Reliability Engineer (Production Support) role within the SRE team, reporting to the Head of SRE.

starts as a hands-on individual contributor, with a genuine path to grow into a lead position over the next one to two years as part of succession planning. Job responsibilities Own day-to-day production support across live FX and payments platforms. Monitor production environments and respond to alerts, incidents and system issues.

Investigate production issues by reviewing dashboards, logs, metrics and application behaviour. Use monitoring and log aggregation tools such as Grafana, Prometheus, Datadog, OpenSearch, Kibana and Logstash. Configure, refine and improve alerts so issues are detected early and escalated properly.

Lead incident response, root-cause analysis and follow-up actions to prevent recurring issues. Write Bash and Python scripts to automate support activities, improve troubleshooting and reduce manual work. Work with product, operations, engineering and infrastructure teams to route and resolve issues effectively.

Set up production support, monitoring and incident-response processes for new products and platform changes. Maintain runboo