SailPoint Operations Engineer

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Job Description We are seeking an experienced SailPoint Operations Engineer to join the Information Security Identity and Access Management organization. The primary responsibility of this role is advanced operational support for SailPoint / itAccess Identity Governance and Administration services. Experience with adjacent IAM capabilities—including Privileged Access Management, enterprise directory services, and Ping identity platforms—is desirable and will help the candidate contribute across the broader IAM landscape. The role is intended for a hands-on operations professional who combines strong troubleshooting discipline, customer support mindset, ITIL-based incident and problem management, and practical IAM platform knowledge. Deep hands-on SailPoint experience is the core requirement. Knowledge of PAM, directory services, and Ping is considered an advantage rather than a prerequisite. The successful candidate will work closely with IAM Engineering, PAM platform owners, service management, ServiceNow / Help Desk teams, security operations partners, executive administrative support teams, and business users to resolve issues, improve service quality, strengthen operational controls, and mature a horizontal IAM Operations model. A key expectation is to support the “onboard once, govern everywhere” direction: using consistent identity data, ownership, entitlement, and privileged-access signals across IGA and PAM so customers are not asked to repeat separate onboarding and

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