Incident Manager (French)

Choosing […] means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role We are looking for an experienced and proactive Incident Manager to lead the end-to-end management of major incidents and service disruptions across business-critical applications and infrastructure services.

The Incident Manager acts as the central coordination point during service outages, ensuring rapid restoration of services, effective stakeholder communication, and seamless collaboration between technical teams, support functions, and business stakeholders. This role requires strong leadership, excellent communication skills, and the ability to perform under pressure while driving incident resolution and continuous service improvement. Your tasks Own and manage the full lifecycle of Major Incidents through service restoration.

Assess incident severity, business impact, and required response levels. Determine and initiate escalation to Major Incident, Mobilization, or Crisis Management. Lead incident bridges and coordinate cross-functional technical teams.

Mobilize internal, external, and vendor resources to support resolution efforts. Provide clear and timely com