Incident & Change Management DevOps Engineer

Incident & Change Management DevOps Engineer The Incident, Change & DevOps Engineer is responsible for ensuring the stability, availability, and continuous improvement of business-critical applications and services within production and pre-production environments. This role combines operational excellence, incident management, deployment activities, troubleshooting expertise, automation, and cross-functional collaboration to support the delivery of reliable services. Strong English communication skills are required to collaborate with international teams.

French is considered a plus but is not mandatory. Key

Incident & Problem Management Manage production incidents and service disruptions, ensuring timely diagnosis, escalation, and resolution. Perform root cause analysis and contribute to long-term corrective actions. Troubleshoot application, infrastructure, database, and integration issues.

Coordinate incident resolution activities across development, infrastructure, and business teams. Change & Release Management Execute and validate application deployments in Pre-Production and Production environments. Review, implement, and monitor production changes in accordance with change management procedures.

Ensure deployment quality, rollback readiness, and post-deployment validation. Participate in release planning and deployment coordination activities. DevOps & Automation Identify repetitive operational tasks and implement automation solutions.

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