Dynamics CE Consultant

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Descrição

Key responsibilities: Analyze business processes and translate customer needs into Dynamics 365 Customer Engagement solutions. Gather and document functional requirements and design solutions aligned with business objectives. Configure and customize Dynamics 365 CE modules and functionalities. Participate in CRM implementation and migration projects, from requirements analysis through testing and go-live. Work directly with clients, conduct workshops and advise on available Dynamics 365 capabilities. Cooperate with developers and technical teams on customizations, integrations and extensions. Support testing, user acceptance and deployment activities. Provide functional support and help resolve issues related to Dynamics 365 CE. Prepare functional documentation, user guides and training materials. Contribute to pre-sales activities, solution proposals and demonstrations when required. What we’re looking for: Hands-on experience with Microsoft Dynamics 365 Customer Engagement / Dynamics CRM. Good understanding of CRM processes, particularly in areas such as sales, customer service, marketing or customer data management. Experience with Dynamics 365 CE implementations, configurations or migrations. Strong business analysis skills and the ability to translate business requirements into functional solutions. Experience working directly with clients and conducting requirements workshops. Good understanding of Dataverse, Power Platform and Dynamics 365 integrations. Familiarity wit

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