JIRA Service Management (JSM) Migration Engineer

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Descrição

We are seeking an experienced JIRA Service Management (JSM) Migration Engineer to lead enterprise clients through complex transitions from ServiceNow to Atlassian Jira Service Management. The ideal candidate possesses deep technical expertise in both platforms, exceptional data mapping skills, and a proven track record of delivering seamless ITSM platform migrations with minimal business disruption. Responsibilities Migration Strategy & Planning: Assess clients' existing ServiceNow instances (workflows, catalog items, SLAs, knowledge bases, and custom tables) and design comprehensive migration roadmaps to JSM Data Migration & Mapping: Architect data extraction, transformation, and loading (ETL) processes to migrate historical tickets, assets, users, and attachments securely and accurately from ServiceNow to JSM Configuration & Customization: Configure JSM projects, request types, automation rules, service level agreements (SLAs), and queues to match or improve upon current ServiceNow functionality Integration Management: Re-establish or integrate third-party tools, CI/CD pipelines, and monitoring systems with the new JSM environment Testing & Quality Assurance: Conduct rigorous end-to-end testing, User Acceptance Testing (UAT), and data validation to ensure zero data loss and functional parity Stakeholder Enablement: Collaborate with client IT teams, project managers, and end-users, providing technical guidance, training, and best-practice advisory for Atlassian ITSM adoption

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