DevOps Gen AI Platform Support Lead

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Position Overview At Citi, our Technology team doesn’t just support finance – we are redefining it. Every day, over $5 trillion moves across our network spanning 180+ countries and jurisdictions, operating at a scale few institutions in the world can match. From deploying enterprise-scale Generative AI platforms and large language models (LLMs) to architecting next-generation hybrid cloud infrastructure, we engineer mission-critical systems that shape global markets. We are seeking an experienced technical and operational leader to join as Senior Vice President (C14) – AI, Cloud & DevOps Platform Operations Lead. In this high-impact leadership role, you will lead the Site Reliability Engineering (SRE) and Support teams responsible for the availability, scalability, resilience, and performance of our enterprise AI platforms, public/hybrid cloud estates (AWS, GCP), Red Hat OpenShift/Kubernetes ecosystems, and enterprise CI/CD pipelines. As a C14 leader, you will provide strategic oversight and technical direction across multi-disciplinary teams, drive operational excellence, set platform resilience standards, and partner directly with Senior Engineering Directors, Enterprise Architects, and Business Executives to evolve Citi’s core developer and AI enablement platforms. Key Responsibilities Partner with senior business and technology stakeholders to align platform roadmaps with business priorities and regulatory mandates. Container & Kubernetes Platform Reliability: Drive the o

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