Technical Product Support Specialist I - Air Pricing

Powering the agentic revolution in travel. […] is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, […] serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences.

With AI at its core and operating at unparalleled scale, […] transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide. Location: Kraków (hybrid work - 3 day per week in the office) Offers, Pricing and Revenue Management is a team of air fares experts supporting airline and agency customers within the Customer Care organization. The team is looking for Technical Product Support Specialist with the Global Distribution System and/or travel industry background.

The main duties consist of delivering high quality support to Airlines and Agency customers with issues related to Pricing, Shopping, Taxes, Currency, Ancillaries, including some revenue generator products such as Agency Retailer, Agency Managed Commission, Direct Fares Filing. The position is also intended to analyze and research on Agency Debit Memos and safeguard […] Fare Guarantee Policy. What you'll do?

providing specialized Pricing, Shopping and Fares support to […] customers, suppliers, and partners analyzing mid to high complexity level