Application Support

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Descrição

Overview: The leading bank in the European Union and a leading international player is seeking an Application Support that will be integrated into the Application Production Support team and will be responsible for ensuring the stability, availability and performance of critical business applications in production environments. The role requires strong technical expertise in application support, incident management, troubleshooting, monitoring, deployment processes and platform observability. The consultant will collaborate closely with Development, Infrastructure and external service providers to guarantee service continuity, optimize platform performance and implement long-term solutions aligned with ITIL and DevOps best practices. What will you do? Monitor and maintain production applications, ensuring high availability and optimal performance Participate in incident management activities, including Situation Rooms, RCA analysis and problem resolution initiatives Ensure implementation and compliance with ITIL governance standards and SLA commitments Execute deployments, releases and change requests following established ITIL and DevOps processes Proactively identify, analyze and resolve technical issues impacting business operations Participate in on-call rotations and support critical applications in 24/7 production environments Serve as a point of contact for Development teams, troubleshooting issues and coordinating corrective actions Collaborate with Scrum

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