Human-Centered Design (HCD) Specialist

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Position Purpose Magpie Health Analytics is seeking a Human-Centered Design (HCD) Specialist to improve digital applications and services supporting the federal health clients. The role focuses on understanding how people use these systems and making them easier to navigate and use. The HCD Specialist will research user needs, test design ideas, and work with product managers, developers, and customer stakeholders to turn findings into practical improvements. Primary Duties & Responsibilities User Research and Discovery: Plan and conduct qualitative and quantitative user research, including interviews, usability studies, and collaborative discovery sessions, to understand user needs, workflows, and challenges. Analysis and Synthesis: Analyze research findings, develop user personas and journey maps, and define problems and opportunities for improvement to inform product and design decisions. Design and Prototyping: Develop or contribute to wireframes, prototypes, and other design concepts to explore potential solutions and gather feedback from users and stakeholders. Accessibility and Design Standards: Apply Section 508, Web Content Accessibility Guidelines (WCAG), and U.S. Web Design System standards to support accessible and consistent user experiences. Testing and Evaluation: Conduct usability and accessibility testing, including testing with users of assistive technologies, to evaluate proposed designs and implemented functionality. Continuous Improvement: Review applicat

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