Implementation Manager - Grants (Remote)

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Descrição

The Opportunity We are seeking an Implementation Manager, independently motivated and ready to make our high-functioning Implementation Team even better. As an Implementation Manager, you will be our new customers’ primary contact, overseeing the onboarding process from end-to-end. This is a multi-faceted set of responsibilities including requirements gathering, configuration of our SaaS products to meet those requirements, carrying out basic project management activities, and ensuring a smooth transition from sales to adoption. You will collaborate closely with cross-functional teams, including sales, product management, customer success, and technical support, to deliver exceptional client experiences and drive customer satisfaction. What You'll Do Client Onboarding : Serve as the primary point of contact for clients during the onboarding process. Conduct kickoff meetings, gather business processes and resulting requirements, and provide expert guidance on best practices for implementing and configuring our SaaS products to meet their unique needs. Project Management : Carry out basic project management activities, notably that the work you are delivering falls within the scope of the implementation, that there are well planned & reliable communications, that you continuously evaluate points of risk and opportunity, and providing customer advice and assistance with their change management. Product Configuration : Customize system settings, workflows, and integrations to ali

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