Summer 2027 - IT Operations Intern

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Descrição

Embark on a career journey with Franklin Electric, where your passion meets purpose, and every day is an opportunity to make a difference in our global communities in providing access to water, fuel and electricity. The internship will focus on aspects of IT Operations, specifically Service Desk Operations, ServiceNow Workflow Development, and ServiceNow Data Cleanup. The selected candidate will work alongside existing team members to achieve assigned project goals outlined by supporting management team. The candidate will be able to gain exposure to business involvement on a global platform while building relationships and meeting project deadlines. Service Operation Responds to internal customers to resolve their technology problems. Enters and manages Incident and Service Request tickets in ServiceNow (IT Service Management Application). Asset Management Uses ServiceNow to maintain and track IT assets and inventories. Performs other related duties as required or assigned. Skills and Abilities Communication – Delivers accurate, clear, and concise messages orally and/or in writing. Problem Solving – Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem. Decision Making – Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions. Business Process Knowledge – Understands the process steps and purpose of the impor

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