IT Manager (Business Application and Retail Technology)

Position Summary: We are seeking an experienced IT Manager to lead the delivery, support, and continuous improvement of our retail business applications across Greater China. You will be the main technology partner for Retail Operations, Marketing, CRM, Merchandising, Finance, and other business functions. You will translate operational needs into practical solutions and coordinate internal teams, developers, vendors, and system integrators to deliver them.

covers our core retail application landscape, including point-of-sale systems, CRM and loyalty platforms, ERP, warehouse management, system integrations, and business intelligence tools. You will also identify opportunities to improve processes through workflow automation and approved AI tools.

Business partnership and application ownership Work with business leaders and key users to understand priorities, analyse processes, define requirements, recommend practical technology solutions, and manage the performance, support, lifecycle, roadmap, and continuous improvement of business-critical retail applications. Project delivery and adoption Lead application implementations, upgrades, integrations, and digital improvement projects from requirements through deployment and post-launch support, managing scope, schedules, costs, risks, resources, testing, communications, training, documentation, and user adoption. Integration, data, and reporting Oversee integrations and data flows across POS, CRM, ERP