Desktop Support Technician

Desktop Support Analyst Position Summary We are seeking a Desktop Support Analyst to provide hands-on support to employees in a fast-paced, professional environment. This person should be comfortable taking ownership of common Windows, Microsoft 365, hardware, and connectivity issues and resolving them with minimal guidance. The ideal candidate has 2 to 5 years of direct end-user support experience, strong troubleshooting skills, and a genuine interest in delivering reliable, responsive desktop support.

This is a full-time, onsite position in New York City. Key

Provide desk-side and remote technical support to employees Diagnose and resolve Windows 10 and Windows 11 issues, including login, application, performance, and device problems Troubleshoot Microsoft 365 applications, particularly Outlook, Teams, OneDrive, Word, Excel, and PowerPoint Install, configure, deploy, and support desktops, laptops, printers, docking stations, and other peripherals Resolve account lockouts, password resets, access issues, and basic permissions requests using Active Directory or Microsoft Entra ID Assist with endpoint setup and management using Microsoft Intune or a similar platform Manage incidents and service requests in ServiceNow or a comparable ticketing system Troubleshoot basic VPN, Wi-Fi, and network connectivity issues, escalating more complex problems when appropriate Support new-hire setups, equipment replacements, system upgrades, and technology rollouts Document t