Salesforce Administrator/Developer (L2/L3 Support)

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Descrição

Introduction & Summary We are seeking a Salesforce Administrator/Developer with at least 5 years of experience in Salesforce technology. This role demands a mix of analytical skills and hands-on expertise in developing solutions using Salesforce products. The successful candidate will engage with various business units to gather requirements and design effective Salesforce solutions. Strong communication skills and a solid understanding of Salesforce functionality are essential. Main Responsibilities Collaborate with internal stakeholders and Product Owners to gather, clarify, and size requirements. Translate business needs into Salesforce solutions using declarative features. Implement end-to-end Salesforce solutions through declarative tools. Support testing cycles including user acceptance testing (UAT). Work with Architects and Developers to clarify functional needs for complex requirements. Manage incidents and apply problem-solving skills. Provide L2 & L3 support for Salesforce tickets including triage and resolution. Conduct root cause analysis and defects identification. Ensure data quality and integrity within Salesforce. Create user documentation and training materials. Key Requirements 5+ years of experience with Salesforce technology. Bachelor's degree or equivalent in Computer Science or related field. Strong ability to clarify business needs. Expertise in configuration, data modeling, and user management. In-depth knowledge of Salesforce security model. Hands-on

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