IT Systems Administrator

This is a remote position.

IT Systems Administrator, India Remote (India) | Full-Time

Also searched as: System Administrator, IT Support Executive, IT Administrator, IT Coordinator, Service Desk Analyst When a colleague is locked out, a new hire needs access on day one, or someone cannot work out which CRM button to press, do you want to be the person who sorts all of it, fast?

On a typical day you might clear the morning tech ticket queue and unblock two people before their first meeting, set up a new joiner's accounts and access in Rippling and Google Workspace after lunch, and answer a CRM workflow question and update the tech guide so it stops coming in before end of day.

We started in 2020 with a handful of students and a belief that great education should not be out of reach. Today we operate across three brands with 8,000+ students and 425+ team members: roughly 100 in India and 325 onshore in Australia. The India team runs publishing, student experience, CRM and technology, operations, and people and culture.

A remote team of hundreds only moves as fast as its access, its tools, and its ability to use them. This is the seat that keeps all three working.

You are the tech-savvy generalist who keeps Contour's team unblocked. You own the tech ticket queue, you run the system administration behind accounts and access, and you are the person people go to when a tool or a CRM workflow is not doing what they need.

The job has four parts