Senior Manager, Core Infrastructure

[…] leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. […] 's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights.

Built on a cloud-native architecture with a unique CRM-first approach, […] ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, […] partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

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• Lead the team responsible for the production GCP and Kubernetes infrastructure powering our cloud-native SaaS platform.
• The Cloud Infrastructure team owns the cloud environment that powers our products, including GCP architecture, networking, Kubernetes infrastructure, infrastructure provisioning, observability foundations, IAM and secrets, infrastructure security primitives, and cloud cost optimization.
• As Senior Manager, Cloud Infrastructure, you will lead experienced infrastructure engineers, set technical strategy and execution priorities, and own the reliability, security, scalability, and cost efficiency of o