Software Engineer III

There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems. As a Site Reliability Engineer III at JP

Morgan Chase within the Enterprise Technology, Infrastructure Platforms team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job responsibilities Owns end-to-end reliability for the ServiceNow platform, including incident response, SLO/observability, automation, and platform performance engineering Troubleshoots incidents/problems; leads blameless post‑mortems and drives non‑recurrence actions Defines/defends SLIs/SLOs and error budgets; improves telemetry, monitoring, alerting, and performance testing review Monitors platform and product performance metrics; partners with engineering on remediation Identifies and delivers stability/resiliency/performance improvements; supports platform/vendor upgrades Automates repetitive operational work to reduce toil Performs design reviews for platform/tenant im