IT Operations Analyst

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture.

Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! AFS is seeking an IT Operations Analyst, to provide on-site support primarily at the Arlington AFS office, and other locations as necessary.

The Work: Work closely with the technical manager to resolve issues that affects overall AFS. Work on more complex issues, including in-depth testing on various platforms to determine root cause, and work with Senior Tech from other locations (San Antonio and St. Louis).

Work with vendors such as Microsoft, Apple and Konica Minolta to troubleshoot issues Provide technical expertise to junior techs on the team. Provide support to C-Suite (leadership). Develop and maintain knowledge of AFS workstations, software, standards, and policies.

Respond to assigned custome